How can I confirm the warranty for this product?
The warranty is for 3 years or 10 thousand kilometers after installation. (CARMAX is for 4 years or 12 thousand kilometers) To identify warranty by these two ways below:
(1) Fill and fax the "Customer service reply" in product specification to DEFEND GROUP.
(2) Log in full profile on DEFEND website.
※Unavailable information on website will be according to vehicle license or products manufactured date.
Will the Electromechanical Anti-theft System damage the body structure, circuits, or oil passages?
Each car models are designed and manufactured exclusively by our professional team, therefore, it will not damage car body structure. On the hand of mechanical and electrical integration, using the original car plug will not interfere in the car circuits system.
What should I do when I lose the remote control?
If the remote control lost, please contact your local agency.
Will the gearshift lock lose elasticity when used constantly?
The gearshift lock has been through the endurance test.
Will the circuits break down and cause the gearshift lock to be locked while driving?
It cannot be locked when ACC ON, even you use the remote control key.
Is it possible to continue using the original gearshift lock when changing to a new car?
The lock is specifically designed for each car, so it cannot be used for another car.
How long does the remote control battery last?
Internal test is about 5 years (average 12 times/daily press)
When should I replace the battery for the remote control key?
When the LED light is too dim, it needs to change battery. (Battery type:CR2032)
Can it be locked when the engine starts or when ACC is on?
It can be locked when engine starts. Steps as below:
1. Change the gear lever into P position, press the unlock button for 5 sec.
2. When the red light on the remote control is lighting, press lock button twice in 3 sec.
3. Press the unlock button.
Why are there three short beeps after the engine starts or when ACC is on?
It is an unusual situation, please contact your local agency.
What is the effective area/distance for the remote control?
The effective distance is 15 m. No limit in a car inside.